Thank you for choosing us www.siliconecarguards.com. We are committed to providing you with high-quality products and excellent service. To ensure that your shopping experience is pleasant, the following are our refund terms:
- Refund Conditions
Product Defects: If the product you received is defective or damaged, please contact our customer service team within 2 days of receiving the product, provide relevant photos and order information, and we will arrange a refund or replacement for you.
Unopened Items: If you are not satisfied with the anti-collision strips you purchased and the product is unopened, you can apply for a refund within 14 days of receiving the product. Please ensure that the product and its packaging are in original condition. - Refund Process
Contact Customer Service: Please contact us through the customer service contact information on the website and provide your order number and the reason for the refund.
Returning Goods: After we confirm the refund request, please send the product back according to our instructions. Shipping costs are borne by the buyer unless the refund is due to product defects.
Processing Refunds: Once we receive the returned product and confirm its status, we will process the refund to the original payment account within 2 business days. - Situations where refunds are not granted
The following situations will not qualify for refunds:
The product has been used or damaged.
The refund application period specified above has expired.
The product has not been returned in accordance with our return process.
- Contact us
If you have any questions or refund issues, please feel free to contact our customer service team and we will do our best to assist you in resolving the issue.
Thank you for your understanding and support, we look forward to providing you with better service!